General Questions
What is Oraviare?
Oraviare is a luxury perfume brand specializing in authentic Arabic oud perfumes and fragrances. We offer a curated collection of premium scents inspired by Middle Eastern perfumery traditions, crafted with the finest ingredients.
Where are your perfumes made?
Our perfumes are carefully crafted using traditional Middle Eastern techniques and the finest ingredients sourced from the Middle East. Each fragrance is designed to capture the essence of Arabian luxury and elegance.
Are your perfumes authentic?
Yes, all our perfumes are authentic and made with genuine ingredients. We are committed to providing only the highest quality fragrances that meet our strict quality standards.
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired products, add them to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your order.
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and other secure online payment options. All transactions are processed securely to protect your information.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at info@oraviare.com. We can only modify or cancel orders that haven't been shipped yet.
Shipping & Delivery
Do you ship worldwide?
Yes, we deliver to countries worldwide. We are committed to bringing our luxury fragrances to customers across the globe.
How long does shipping take?
Standard shipping typically takes 7-14 business days, while express shipping takes 3-7 business days. Delivery times may vary depending on your location and customs processing.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over €50. This applies to most destinations worldwide.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package's journey to your doorstep.
Will I have to pay customs duties?
For international orders, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy for unopened items in their original packaging. You can return items for a full refund within 14 days of delivery.
Can I exchange a product?
Yes, we offer a 30-day exchange policy. You can exchange an unopened item for a different product within 30 days of delivery.
How do I return an item?
Contact us at info@oraviare.com with your order number and reason for return. We'll provide you with return authorization and instructions.
Who pays for return shipping?
Return shipping costs are typically the responsibility of the customer, except in cases where the item was defective, damaged, or incorrectly shipped.
How long does it take to process a refund?
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will appear in your account shortly after processing.
Product Information
How long do the perfumes last?
Our perfumes are designed to have excellent longevity. The duration depends on the specific fragrance and your skin type, but most of our perfumes last 6-8 hours or longer.
How should I store my perfume?
Store your perfumes in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed when not in use to preserve the fragrance.
Are your perfumes suitable for sensitive skin?
While we use high-quality ingredients, we recommend testing a small amount on your skin first if you have sensitive skin. If you experience any irritation, discontinue use immediately.
Do you offer samples?
We occasionally offer sample sizes with special promotions. Check our website regularly or contact us for information about current sample availability.
Contact & Support
How can I contact customer service?
You can reach our customer service team via email at info@oraviare.com. We aim to respond to all inquiries within 24-48 hours.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET. We'll respond to emails as quickly as possible during these hours.