Return Policy
At Oraviare, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy.
14-Day Return Policy
You have 14 days from the date of delivery to return any unopened or unused items for a full refund. Items must be in their original packaging and in the same condition as when you received them.
What Can Be Returned?
- Unopened products in original packaging
- Products that are defective or damaged upon arrival
- Items that were incorrectly shipped (wrong product, wrong size, etc.)
What Cannot Be Returned?
- Opened or used products (for hygiene reasons)
- Products without original packaging
- Items damaged due to misuse or negligence
- Products purchased more than 14 days ago
How to Return an Item
- Contact Us: Email us at info@oraviare.com with your order number and reason for return
- Receive Authorization: We'll send you a return authorization and instructions
- Package Securely: Pack the item in its original packaging with all accessories
- Ship Back: Send the package to the address provided in the return authorization
- Receive Refund: Once we receive and inspect the item, we'll process your refund within 5-7 business days
Exchange Policy
If you'd like to exchange an item for a different product, we offer a convenient exchange process.
30-Day Exchange Policy
You have 30 days from the date of delivery to exchange an item for a different product. The item must be unopened and in its original packaging.
Exchange Process
- Contact Us: Email us at info@oraviare.com with your order number and the product you'd like to exchange
- Specify Replacement: Let us know which product you'd like in exchange
- Receive Instructions: We'll provide you with exchange authorization and shipping instructions
- Ship Item: Send the original item back to us
- Receive New Item: Once we receive your return, we'll ship your new item
Exchange Conditions
- Items must be unopened and in original packaging
- Exchanges are subject to product availability
- Price differences will be charged or refunded accordingly
- Original shipping costs are non-refundable
Refund Processing
Refunds will be processed to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account after we receive and inspect the returned item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where:
- The item was defective or damaged upon arrival
- We sent you the wrong item
- The item was significantly different from its description
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@oraviare.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Questions About Returns or Exchanges?
If you have any questions about our return or exchange policy, please don't hesitate to contact our customer service team at info@oraviare.com. We're here to help and ensure your complete satisfaction with your Oraviare purchase.